Privacy Policy

Effective Date: January 1, 2025

1. Introduction

Snaplytic Inc ("Company," "we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI consulting services, software platforms, and educational products.

2. Information We Collect

2.1 Information You Provide

  • Account registration information (name, email, company details)
  • Payment and billing information
  • Communications and support requests
  • Project data and files uploaded to our platforms
  • Feedback, survey responses, and testimonials

2.2 Automatically Collected Information

  • Device and browser information
  • IP address and location data
  • Usage data and analytics (pages visited, features used, time spent)
  • Cookies and similar tracking technologies
  • Log files and error reports

3. How We Use Your Information

We use collected information for the following purposes:

  • Providing, operating, and maintaining our services
  • Processing transactions and managing subscriptions
  • Improving and personalizing user experience
  • Communicating updates, security alerts, and support messages
  • Analyzing usage patterns and optimizing platform performance
  • Training and improving our AI models and algorithms
  • Detecting fraud, abuse, and security threats
  • Complying with legal obligations and enforcing our terms

4. Data Sharing and Disclosure

We may share your information in the following circumstances:

4.1 Service Providers

We share data with third-party vendors who perform services on our behalf, including cloud hosting, payment processing, analytics, customer support, and marketing automation.

4.2 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4.3 Legal Requirements

We may disclose information to comply with legal obligations, respond to lawful requests, protect our rights, or prevent illegal activities.

4.4 With Your Consent

We may share information with third parties when you explicitly consent to such sharing.

5. Data Security

We implement industry-standard security measures to protect your personal data, including encryption in transit and at rest, regular security audits, access controls, and secure data centers. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we securely delete or anonymize it.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of your personal data
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your personal data
  • Portability: Receive your data in a structured, machine-readable format
  • Objection: Object to processing of your data
  • Restriction: Request restriction of processing
  • Withdrawal of Consent: Withdraw consent at any time

To exercise these rights, contact us at privacy@snaplytic.com.

8. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage, and deliver personalized content. You can control cookie preferences through your browser settings, but disabling cookies may limit certain functionalities.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete such information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a new effective date. Your continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: privacy@snaplytic.com

Mail: Snaplytic Inc, 123 Innovation Drive, Tech City, CA 94000